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Supermarket online orders increased dramatically 6
Limiting going out when Hanoi implements social distancing, Ms. Loan (Ha Dong) ordered vegetables and beef through a supermarket’s online application.
Calling back to confirm with the supermarket, it was explained to her that there was a shortage of delivery shippers while the number of orders was too high, so it was possible that late-hour orders would be difficult to receive during the day.
Some other people also said that online ordering at supermarkets in Hanoi today was not blocked, but delivery times were slow.
Sharing with VnExpress, Mr. Nguyen Thai Dung – General Director of BRG Retail Company Limited said that online orders of this system in Hanoi increased 5 times compared to before the city implemented social distancing from
The amount of inventory at each point of sale of the BRG Mart system also increased by 300% and 10 times that of the central warehouse, mainly 13 essential items that need price stabilization (rice, chicken, eggs, pho noodles).
Similarly, in the past two days, records from the Aeon supermarket system in Hanoi showed that the number of orders purchased through online channels increased by 200-300%.
Supermarket staff prepare goods for customers ordering via online channels.
VinMart and VinMart+ also said that the number of customers ordering online, grocery shopping services or via electronic applications… increased 2.5 times compared to days before social distancing.
Due to a sharp increase in online orders, deliveries are slower than expected.
`Orders have increased so we have to combine orders and send goods along routes to promptly deliver to customers to optimize delivery and transportation of goods,` Mr. Dung shared.
VinMart and VinMart+ also said they have added more internal staff to serve online deliveries, so the slow delivery situation will be resolved in the next few days.
However, businesses said they were having difficulty delivering goods to customers when Hanoi `tightened` the activities of delivery staff and banned technology shippers from operating during the quarantine period.
To operate, units such as supermarkets, postal services… must send a list of delivery staff and responsible for managing epidemic prevention work to the Department of Transport.
In addition, orders delivered in areas bordering Hanoi are also facing problems.
According to supermarket representatives, they hope the Department and industry will speed up the issuance of certification codes and messages to shipping teams, avoiding disruptions in order transportation.
`We are quite impatient, because online orders are increasing as people are restricted from leaving their homes. The shipping team is trying very hard to deliver promptly to customers, so if we receive confirmation from the agency soon
Currently, Hanoi has 459 markets, 28 shopping centers, 123 supermarkets, 1,800 convenience stores, 141 chains, 2,382 points selling goods with stable prices, tens of thousands of grocery stores… serving daily needs.